Refund policy

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                          REFUND AND RETURN POLICY
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1. COMPLIANCE WITH CONSUMER PROTECTION ACT (CPA)
Soya Business Group is committed to customer satisfaction and complies fully 
with the provisions of the South African Consumer Protection Act 68 of 2008.

2. RETURN ELIGIBILITY AND TIMELINES
• Return Window: Customers may request a return or exchange within 7 days 
  from the official date of delivery.
• Product Condition: To qualify for a return or exchange, items must be in 
  their original condition—unworn, unwashed, unaltered, free of scents or stains, 
  and with all original tags and packaging intact.

3. EXCLUSIONS AND NON-RETURNABLE ITEMS
For hygienic and health considerations, the following items cannot be returned 
or exchanged unless found to be defective upon arrival:
• Undergarments and innerwear
• Swimwear
• Clearance or final sale items marked as non-returnable

4. DEFECTIVE OR INCORRECT PRODUCTS
If you receive a defective, damaged, or incorrect item due to our error:
• Notify us within 48 hours of delivery with clear photographs of the fault.
• We will arrange for our courier to collect the item at no cost to you.
• Upon inspection and verification, we will provide a free replacement or a 
  full refund.

5. RETURN SHIPPING AND LOGISTICS
For non-defective returns (e.g., change of mind or incorrect size choice):
• The customer is responsible for all courier costs associated with returning 
  the item to our facility.
• We recommend using a trackable courier service to ensure safe delivery.

6. REFUND PROCESSING TIME
• Once your return is received and inspected, we will send an email confirming 
  receipt and approval status.
• Approved refunds will be credited back via Payfast to your original payment 
  method within 5–7 business days.

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                             CANCELLATION POLICY
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1. ORDER CANCELLATIONS BY CUSTOMER
• Pre-Dispatch Cancellations: You may request to cancel your order free of 
  charge at any time before the order has been processed and dispatched by 
  our warehouse. 
• Urgent Requests: To cancel an order before dispatch, contact customer support 
  immediately via email or phone with your order number.
• Post-Dispatch Cancellations: If your package has already been handed over 
  to the courier, the order cannot be canceled in transit. You must receive 
  the package and initiate a return following our standard Return Policy.

2. CANCELLATIONS BY SOYA BUSINESS GROUP
We reserve the right to cancel any order or portion of an order under the 
following circumstances:
• The requested item is out of stock or discontinued.
• Payment authorization or verification fails through Payfast.
• Incorrect pricing or typographical errors appear on the product listing.
• Suspected fraudulent activity or unauthorized transactions.

3. REFUNDS FOR CANCELED ORDERS
If an order is canceled by Soya Business Group before dispatch, a 100% full 
refund will be processed back to your payment account immediately.