Privacy policy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store. We are committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Personal Information We Collect
When you visit our store or place an order, we collect certain personal information, including:
• Identity & Contact Data: Your name, delivery address, billing address, email address, and telephone number.
• Order Data: Details about the products you purchase and transactional history.
• Payment Data: Payment card and bank details are securely processed directly by our authorized payment gateway (Payfast). We do not store or process sensitive card numbers on our servers.
• Technical Data: IP address, browser type, and cookie identifiers collected automatically when browsing our site.

2. Purpose of Collection & Use
We process your personal information for the following specific purposes:
• To fulfill and deliver your orders, process payments, and provide order updates.
• To communicate with you regarding customer service inquiries.
• To send promotional emails and marketing updates (only if you have explicitly opted in, and you may opt out at any time).
• To comply with legal, tax, and accounting obligations under South African law.

3. Sharing Your Information
We only share your personal data with third-party service providers necessary to operate our business (e.g., courier and fulfillment partners for delivery, Shopify for hosting, and Payfast for payment processing). We do not sell, rent, or trade your personal data to third parties.

4. Data Security & Storage
We implement technical and organizational security measures to protect your personal information against unauthorized access, loss, misuse, or alteration.

5. Your Rights Under POPIA
Under POPIA, you have the right to:
• Request access to the personal information we hold about you.
• Request the correction or deletion of inaccurate or incomplete data.
• Object to the processing of your personal information for marketing purposes.
To exercise any of these rights, please contact our Information Officer via our store contact details.